Value Protection Plan
Good choices come from confident decisions…know you are covered
How we walk the talk – a quick case:
When a manufacturer (that we used to carry) over-promised compatibility of their equipment with a customer’s systems and refused to take their boards back, we solved the problem. STS took back all 25 of the boards, no questions asked, and replaced them with 25 new Promethean 70” ActivPanels for free. We ate the difference instead of making it the customer’s problem.
Loss: >$100,000 | Gain: a customer for life.
“We will make it right 100% of the time.”
– Marc Netka, CEO
And now for the fine print (Stuff the lawyers make us say.)
STS Return Policy
The STS Return Policy covers all computer hardware (including desktops, laptops, tablets, and monitors that are certified to be STS Second-Life Hardware™, manufacturer-refurbished, or new equipment) sold by STS and comes with the following guarantees:
You may return merchandise to STS at your expense within 15 days of receipt of merchandise for a full refund but are responsible for a 20% restocking fee. Merchandise must be received by STS in original condition and in original packaging.
If you experience any equipment problems within 60 days of purchase, STS will replace that equipment free of charge, including shipping to and from STS, excluding damage to hardware occurring outside of normal usage. STS will replace merchandise that may have been damaged in shipping, at no cost to the customer, if reported within 3 days of receipt. For full replacement, all packaging materials (i.e., corrugate, protective wrapping, pallets, etc.) must be in tact.
STS Lifetime Parts Warranty and Repair Policy
The STS Lifetime Parts Warranty and Repair Policy provides all desktops and laptops (including STS Second-Life Hardware™, manufacturer-refurbished, and new equipment) with a lifetime parts warranty. STS will repair or replace hardware purchased from STS, at the discretion of an STS technician, and STS will pay for return-to-customer shipping of equipment repaired at STS facilities. Replacement parts for customer repair are sent by STS free of charge, including shipping.
Unique Parts Warranty and Repair Policy
Unique Parts Warranty and Repair Policy deviations apply to tablets, which are covered for 1 year from purchase; new batteries, which are covered for 1 year from purchase; hardware with damage occurring outside of normal usage; chromebooks; tablets; projector bulbs; and reconditioned batteries, which are not covered.
All new equipment, including new Chromebooks, is covered under the original manufacturers’ warranties.